Safe · Comfortable · Reliable
Safe · Comfortable · Reliable
Whether a booking comes from a hospital ward on an account reference, an NDIS client, a private paying customer, or the driver on the road — everyone gets the access method that actually suits them. Nothing needs a login, an app download, or training.
No portal, no login — this is a work-order relationship, the same way transport is arranged with any contracted supplier. It's a two-step process: set up the account once, then every booking after that is just a phone call or email.
This mirrors how established NDIS transport providers (13cabs Travel Accounts, Accessible Transport, and others) actually operate — an account set up once via agreement, then simple phone/email bookings against a reference number. No new system for busy ward staff to learn, and no privacy/security review needed before a health service can use it.
Invoiced against the account on agreed terms — reconciles against the facility's own PO/reference, nothing for staff to chase per trip.
Clients travelling in from Bidyadanga, Beagle Bay, Djarindjin, Lombadina, One Arm Point and other Kimberley communities under PATS often need pickup from Broome patient accommodation rather than a home address — booked by BRAMS/KAMS, WACHS discharge staff, or a PATS coordinator on the client's behalf, same account-reference process as any facility.
NDIS (plan or self-managed), PTSS card, facility account, DVA Repatriation Transport Scheme (Gold/White card), Regional Pensioner Travel Card (via Cabcharge), private card payment, and corporate account.
Same simple booking screen the public uses — but funding source is selected up front, and the invoice goes straight to the plan manager instead of the client's card. No surprise bills.
Anyone without NDIS or a facility account books and pays the same way they'd book any taxi — card on file, fare shown up front, confirmed instantly. Corporate accounts can be invoiced monthly instead.
Every booking — hospital, NDIS, private, or corporate — lands in the same queue, already tagged and priced. The driver just drives; our backend has already worked out who pays what.
J. Nguyen
Broome Hospital → Cable Beach
R. Malay
Cable Beach → Broome Hospital
Airport transfer — completed
Broome Airport → Cable Beach Club
Being small is the advantage, not the limitation — here's where that shows up.
Wheelchair type, preferred transfer side, hoist or manual — saved once, remembered every trip. No re-explaining yourself to a stranger each time.
One or two vans means regulars get a familiar face, not a random stranger — genuinely reassuring when physical assistance is involved.
After a hospital drop-off: "Want us to collect you again? Just reply with a time." No one left stranded at an appointment.
Dialysis three times a week, therapy every Tuesday — set up once, never book again.
Payment's sorted in the background — NDIS, facility account, or card on file — so nobody's juggling a wheelchair transfer and a card reader at once.
Even at 9pm for a hospital discharge — no "no drivers available" moment leaving someone stranded.
The subsidy is handled at the driver's end, not paperwork the client has to sort out afterward.
Trips run, on-time rate, invoiced against the account — no chasing, no radio silence, unlike most transport suppliers.
...and that's what makes us Wheely Good.
No matter which screen a booking comes from, it lands in the same place — so the driver never has to think about who's paying, and nobody on the other end has to chase anything down.
Reads the booking's funding type, calculates the correct rate automatically, and slots the job into the one shared driver schedule in time order.